Best Price Guaranteed
IF YOU FIND A BETTER DEAL WE WILL TOP IT
We will match the price and we will take an extra 10% off the final booking rate.
What is the best online monteros.com guaranteed rate?
Whenever you book with www.monteros.com you are getting the best deal guaranteed.
This means you can go ahead and book your stay knowing that you are buying at the best price, and that in the unlikely event that another website offers the same booking at a cheaper price we will quickly and easily match it and also apply an extra 10% discount to the final booking price.
What should I consider?
To apply the guarantee, the difference should be with an identical hotel booking, i.e. same hotel, same room type, same board basis, same dates, same number of guests, same currency, same price restrictions, for the whole stay, as well as the same rates, taxes, handling costs and other costs derived from the service that the other website includes in the booking.
The difference should be reported within 24 hours of making your booking through www.monteros.com.
What do I do if I find the same booking cheaper?
Email us within 24 hours of making your booking through www.monteros.com.
Within this time, email us at firstname.lastname@example.org and ask for a “guaranteed best online price” reimbursement. Please provide the following information:
· The voucher for the booking you made through monteros.com. Resend us your original booking. If you do not have the voucher, please indicate your booking number.
· Name of the webpage where you found the same booking cheaper, together with a copy of the screenshots where you saw the cheaper rate. The screenshots should show the date and time they were taken.
· Your contact details: full name, email address, phone number of time we can contact you.
We will review your details here at Monteros and answer you by email within 2 working days.
Once we have accepted your request, we will return the difference on your credit or debit card, where applicable, within 3 working days. The amount will appear on your account in line with your card settlement periods. This depends on your bank.
Additional terms and conditions
The “guaranteed best online rate” does not apply if:
1. Requests are presented more than 24 hours after making your original booking through www.monteros.com.
2. A confirmed booking has not been made with www.monteros.com.
3. There are errors in the uploading or publication of the prices on the other website.
4. The cheapest rate found is the result of the application of non-published confidential rates which require a user name and password to be able to see the indicated rate, or are made with a discount code or voucher; as well as corporate rates with a discount, business rates, group rates, events or meeting rates, any type of receipt book, etc